In our pursuit of better customer service, we embraced agile development for Consumer Products at Verizon Wireless, empowering teams and optimizing delivery.

• Empowering Teams: As the Scrum Master, I fostered collaboration through ceremonies, coaching, and prioritizing efforts based on user and team needs.

• Optimizing Delivery: Sprints, demos, and refined workflows streamlined software creation and release, consistently delivering flagship solutions.
• Driving Value: Initiated Shareable Cloud Storage Infrastructure, saving four months of development time and generating $24M in annual revenue. Led the development and deployment of a call filter application, blocking scammers and 1.5 billion-plus robocalls, contributing to $365M in annual revenue.

Through championing agile practices and continuous learning, we have transformed the development process for Consumer Products at Verizon Wireless. Our united efforts have elevated the experience for customers and stakeholders, driving value and innovation.