
Frequently Asked Questions (FAQ)
Roxie Thomas, AI Scrum Master, SPC, SSM, PMI-ACP
Q1: What services do you provide?
I specialize in Agile coaching, Scrum Master services, SAFe Program Consulting, Agile Project Management, and AI-powered Agile solutions. I help companies deliver large-scale, cross-functional software, infrastructure, and digital transformation projects efficiently and effectively. My services include:
- Agile Coaching & Training
- Scrum Master & Team Facilitation
- SAFe Program Consulting (SPC Certified)
- Agile Project Management
- AI-Enhanced Agile Solutions
- Process Optimization & Continuous Improvement
Q2: What industries have you worked in?
I have successfully delivered projects across multiple industries including:
- Telecommunications (T-Mobile, Verizon)
- Healthcare (Siemens Healthineers)
- Retail & eCommerce (Costco, Kontoor Brands, Xylem Water Solutions)
- Financial Services
- Consumer Products (The Coca-Cola Company)
Q3: What makes your Agile coaching unique?
- 12+ years of proven delivery success
- SAFe® 6 Program Consultant (SPC), Scrum Master, and PMI-ACP certified
- Deep hands-on experience coaching multiple teams and portfolios simultaneously
- Strong focus on removing blockers, improving team velocity, and delivering business value
- Extensive use of AI, automation, and KPI dashboards to drive data-informed decision-making
- Practical, real-world solutions customized for each organization
Q4: What is an AI Scrum Master, and how is AI changing Agile project management?
AI Scrum Masters use artificial intelligence tools to automate routine tasks, enhance decision-making, identify risks early, and provide predictive analytics to support Agile teams. AI can:
- Analyze historical sprint data to forecast team velocity and potential blockers
- Automate status reporting and backlog grooming
- Provide real-time insights into team health, engagement, and productivity
- Enhance stakeholder transparency with dynamic dashboards
- Support continuous improvement by recommending actionable optimizations
Q5: What types of questions might companies ask about AI Scrum Master roles?
- How can AI improve the efficiency of our Agile teams?
- What AI tools and platforms are you experienced with?
- How do you integrate AI into existing Agile frameworks like SAFe or Scrum?
- Can AI help identify risks or predict delivery challenges earlier?
- How do you balance automation with the human aspects of coaching?
- What are the ethical and data privacy considerations when using AI in project management?
- Can AI assist with remote or distributed team management?
Q6: Do you have experience with enterprise-scale transformations?
Yes. I have led SAFe implementations and Agile transformations across enterprise environments, managing complex programs involving hundreds of contributors, multiple teams, and dozens of business and technical stakeholders. I guide organizations through portfolio-level planning, PI Planning, Lean Portfolio Management, and organizational change management.
Q7: What tools do you use?
I am proficient with a wide range of project management and collaboration tools including:
- Jira & Jira Align
- Azure DevOps
- Confluence
- MS Project, SharePoint, Teams
- Salesforce Commerce Cloud
- Adobe Experience Manager
- Miro, Slack, Visio
- AI-powered tools like ChatGPT, Airia, Perplexity, Grok, and Manus.im
Q8: What types of teams do you coach?
I have experience coaching:
- Software Development Teams
- Infrastructure & Cloud Engineering Teams
- Product Management Teams
- QA & Testing Teams
- Cross-functional Agile Release Trains (ARTs)
- Global, remote, and distributed teams
Q9: Do you offer remote coaching and consulting?
Yes. I am fully equipped to offer remote Agile coaching, training, workshops, and project management services to teams and organizations worldwide.
Q10: What are some of your notable project successes?
- Delivered Verizon’s Mobile Call Filter product protecting 1.5B calls and generating $365M revenue.
- Boosted team productivity by 25% at T-Mobile through sprint optimization.
- Improved regulatory alignment by 20% at Siemens Healthineers.
- Accelerated Costco’s serverless payment transactions by 15%.
- Reduced infrastructure costs by 15% at The Coca-Cola Company through AWS integration.
Q11: How can we work together?
You can contact me directly via:
- Website: www.roxiethomas.com
- LinkedIn: www.linkedin.com/in/roxiethomas
- Email: thomas.roxie@gmail.com
- Phone: (404) 454-9500
I’m happy to schedule an introductory consultation to discuss your Agile and AI needs and how I can help your organization achieve its goals.
Q12: What certifications do you hold?
- Certified Scrum Master (ASM)
- SAFe® 6 Program Consultant (SPC)
- SAFe® 6 Agilist (SA)
- SAFe® Scrum Master & Release Train Engineer enabled
- PMI Agile Certified Practitioner (PMI-ACP)
- Team Kanban Practitioner (TKP)