FAQ

Frequently Asked Questions (FAQ)

Roxie Thomas, AI Scrum Master, SPC, SSM, PMI-ACP


Q1: What services do you provide?

I specialize in Agile coaching, Scrum Master services, SAFe Program Consulting, Agile Project Management, and AI-powered Agile solutions. I help companies deliver large-scale, cross-functional software, infrastructure, and digital transformation projects efficiently and effectively. My services include:

  • Agile Coaching & Training
  • Scrum Master & Team Facilitation
  • SAFe Program Consulting (SPC Certified)
  • Agile Project Management
  • AI-Enhanced Agile Solutions
  • Process Optimization & Continuous Improvement

Q2: What industries have you worked in?

I have successfully delivered projects across multiple industries including:

  • Telecommunications (T-Mobile, Verizon)
  • Healthcare (Siemens Healthineers)
  • Retail & eCommerce (Costco, Kontoor Brands, Xylem Water Solutions)
  • Financial Services
  • Consumer Products (The Coca-Cola Company)

Q3: What makes your Agile coaching unique?

  • 12+ years of proven delivery success
  • SAFe® 6 Program Consultant (SPC), Scrum Master, and PMI-ACP certified
  • Deep hands-on experience coaching multiple teams and portfolios simultaneously
  • Strong focus on removing blockers, improving team velocity, and delivering business value
  • Extensive use of AI, automation, and KPI dashboards to drive data-informed decision-making
  • Practical, real-world solutions customized for each organization

Q4: What is an AI Scrum Master, and how is AI changing Agile project management?

AI Scrum Masters use artificial intelligence tools to automate routine tasks, enhance decision-making, identify risks early, and provide predictive analytics to support Agile teams. AI can:

  • Analyze historical sprint data to forecast team velocity and potential blockers
  • Automate status reporting and backlog grooming
  • Provide real-time insights into team health, engagement, and productivity
  • Enhance stakeholder transparency with dynamic dashboards
  • Support continuous improvement by recommending actionable optimizations

Q5: What types of questions might companies ask about AI Scrum Master roles?

  • How can AI improve the efficiency of our Agile teams?
  • What AI tools and platforms are you experienced with?
  • How do you integrate AI into existing Agile frameworks like SAFe or Scrum?
  • Can AI help identify risks or predict delivery challenges earlier?
  • How do you balance automation with the human aspects of coaching?
  • What are the ethical and data privacy considerations when using AI in project management?
  • Can AI assist with remote or distributed team management?

Q6: Do you have experience with enterprise-scale transformations?

Yes. I have led SAFe implementations and Agile transformations across enterprise environments, managing complex programs involving hundreds of contributors, multiple teams, and dozens of business and technical stakeholders. I guide organizations through portfolio-level planning, PI Planning, Lean Portfolio Management, and organizational change management.


Q7: What tools do you use?

I am proficient with a wide range of project management and collaboration tools including:

  • Jira & Jira Align
  • Azure DevOps
  • Confluence
  • MS Project, SharePoint, Teams
  • Salesforce Commerce Cloud
  • Adobe Experience Manager
  • Miro, Slack, Visio
  • AI-powered tools like ChatGPT, Airia, Perplexity, Grok, and Manus.im

Q8: What types of teams do you coach?

I have experience coaching:

  • Software Development Teams
  • Infrastructure & Cloud Engineering Teams
  • Product Management Teams
  • QA & Testing Teams
  • Cross-functional Agile Release Trains (ARTs)
  • Global, remote, and distributed teams

Q9: Do you offer remote coaching and consulting?

Yes. I am fully equipped to offer remote Agile coaching, training, workshops, and project management services to teams and organizations worldwide.


Q10: What are some of your notable project successes?

  • Delivered Verizon’s Mobile Call Filter product protecting 1.5B calls and generating $365M revenue.
  • Boosted team productivity by 25% at T-Mobile through sprint optimization.
  • Improved regulatory alignment by 20% at Siemens Healthineers.
  • Accelerated Costco’s serverless payment transactions by 15%.
  • Reduced infrastructure costs by 15% at The Coca-Cola Company through AWS integration.

Q11: How can we work together?

You can contact me directly via:

I’m happy to schedule an introductory consultation to discuss your Agile and AI needs and how I can help your organization achieve its goals.


Q12: What certifications do you hold?

  • Certified Scrum Master (ASM)
  • SAFe® 6 Program Consultant (SPC)
  • SAFe® 6 Agilist (SA)
  • SAFe® Scrum Master & Release Train Engineer enabled
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Team Kanban Practitioner (TKP)